Returns

SOMETIMES IT’S JUST NOT THE ONE.

We carefully select and describe every Ronnies Vintage piece, but we understand that sometimes an item simply isn’t quite right once you try it at home.

If you would like to return your order, you can register it through our online return portal or notify us with a clear statement at info@ronniesvintage.com. You do not have to use the portal to exercise your statutory right of withdrawal.

RETURN PORTAL | RONNIES VINTAGE

RETURN PERIOD

You can notify us that you are withdrawing within 14 days after the day you receive the item. After notifying us, you have another 14 days to send the item back.

Please contact us within this period for the current return instructions and return address.

RETURN CONDITIONS

Vintage and pre-loved pieces can show existing signs of wear. Confirmed condition details are stated and/or shown on the individual product page.

You may inspect an item as you would in a shop to establish its nature, characteristics and functioning. Please handle it with care.

You may be responsible for diminished value caused by handling beyond what is necessary, including new wear, damage, stains, perfume or make-up not present when delivered. This does not automatically remove the statutory right of withdrawal.

RETURN SHIPPING

You are responsible for the direct cost of returning goods where this was clearly disclosed before purchase, unless Ronnies agrees to cover it or applicable law requires otherwise.

You can register your return and arrange your return shipment through our return portal, or contact us for the current return instructions and return address.

RETURN PORTAL | RONNIES VINTAGE

START YOUR RETURN

Email info@ronniesvintage.com with a clear statement that you want to return the order or withdraw from the purchase. Include your order number where available.

We recommend keeping your proof of shipment and tracking information until your return has been fully processed.

REFUNDS

We will reimburse payments due without undue delay and no later than 14 days after we are informed of your decision to withdraw.

Unless we have offered to collect the goods, we may wait until we receive the item or proof that it was sent back, whichever happens first.

The refund will be issued using the original payment method, unless you expressly agree otherwise and this causes you no fees.

After we issue the refund, your bank or payment provider may need a few business days to show it in your account.

ORIGINAL SHIPPING COSTS

For a full withdrawal, we refund the cost of the least expensive standard delivery option we offered.

If you return only part of your order, the original shipping costs are not refunded unless applicable law requires otherwise.

Any additional cost for a more expensive shipping option than our least expensive standard delivery method is not refunded.

INTERNATIONAL RETURNS

Orders delivered to an enabled European Union destination can be returned under the same rules above.

You are responsible for direct return shipping costs where this was disclosed before purchase, unless Ronnies agrees to cover them or applicable law requires otherwise.

SALE ITEMS

Changed your mind on a sale piece? You can still send it back under the same return rules. The statutory online cooling-off right also applies to discounted and second-hand items, and any refund due is made to the original payment method unless you expressly agree otherwise.

DAMAGED OR INCORRECT ITEM

If you believe you’ve received the wrong item, or your order has been damaged during shipping, please contact us before registering a regular return.

Send us your order number and clear photos of the item and packaging where relevant, and we’ll help you find the right solution.

QUESTIONS ABOUT YOUR RETURN?

Not sure whether your item can be returned or having trouble registering your return? Just get in touch with us and we’ll be happy to help.

NOT THE RIGHT ONE? SEND IT BACK AND KEEP LOOKING FOR THE ONE THAT IS.